Terms & Conditions

1. About these terms  

 1.1 These are the terms and conditions (“Terms”) on which Luke Notridge Woodwork (“the Company”, “we”, “us”, or “our”) supply goods and/or services to you (“the Customer” or “you”). 

 1.2 Please read these Terms carefully. They explain who we are, how we provide goods and services, how the contract can be changed or ended, and what to do if there is a problem. 

 1.3 By placing an order, signing an acceptance, or paying a deposit, you agree to be bound by these Terms. 

 1.4 References to “writing” include email. 

2.  Information about us and how to contact us 

 2.1 Who we are: Luke Notridge (trading as Luke Notridge Woodwork).

 2.2 How to contact us: 07934 148846 or info@lnww.co.uk, or by post at Unit 16, Hobbs Industrial Estate, Newchapel, Surrey, RH7 6HN.

 2.3 How we may contact you: By telephone, email, or post using the contact details provided. 

3. Contract formation 

 3.1 A binding contract is formed when you accept our quotation in writing, sign our order confirmation, or pay a deposit and we issue written confirmation or commence manufacture. 

 3.2 Quotations remain valid for 14 days unless otherwise stated. 

 3.3 The contract comprises these Terms, our written quotation or order confirmation, and any agreed specifications or drawings. 

 3.4 Drawings, descriptions, and images in brochures, on our website or on social media are for general guidance only and do not form part of the contract unless expressly confirmed in writing. 

 3.5 If we cannot accept your order, we will inform you and refund any payment made. 

 4. Scope of works and variations 

 4.1 The scope of the goods and/or services is set out in our written quotation or order confirmation 

 4.2 Any requested changes must be agreed in writing. We will advise of any impact on cost, delivery, or completion date before proceeding. 

 4.3 We may make minor technical or design adjustments to comply with regulations, improve manufacture, or substitute equivalent materials where unavailable, provided performance and appearance are not materially affected. 

 4.4 Any additional works requested whilst on site, outside of the original scope, are subject to additional cost.

5. Customer Obligations 

 5.1 You are responsible for ensuring: 

• The site is structurally sound, safe, and accessible. 

• All necessary licences, consents, and approvals (e.g. planning, building regs, listed building) are obtained before manufacture or installation. 

• Power, lighting, and welfare facilities are available. 

• Access is provided at agreed times. 

  5.2 We will not reposition electrical, plumbing, alarm, or gas fittings - you must arrange this before work begins. 

 5.3 If our work is delayed or suspended due to your failure to meet these obligations, we may charge for wasted time and recover any additional costs. 

 5.4 If access is not provided or site conditions prevent work, we may suspend or postpone work until resolved, without liability for delay. 

 5.5 You must treat our staff respectfully. Any abusive or threatening behaviour may result in immediate contract termination with full payment due for work completed or in progress. 

6. Prices and payment 

 6.1 Standard payment terms: 40% deposit with order, 60% balance payable within 14 days of invoice or completion (whichever is sooner). 

 6.2 Payment may be made by BACS payment.

 6.3 Ownership of goods transfers to you only once full payment has been received. 

 6.4 We may suspend work or withhold delivery if payment terms are not met. 

 6.5 If our costs increase due to material or labour price rises before manufacture begins, we may adjust the price with written notice. 

7. Delivery, installation and storage 

 7.1 Delivery and installation dates are estimates only. We will not be liable for delay caused by factors beyond our reasonable control. 

 7.2 Risk passes to you upon delivery or installation, whichever occurs first. 

 7.3 If you delay delivery or installation, storage fees may apply. 

 7.4 We will leave the site in a clean and tidy state but are not responsible for redecoration or restoration beyond our works. 

8. Cancellation and termination 

 8.1 You may cancel an order prior to manufacture only with our written consent and payment for all costs incurred to date (including design, admin, and materials). 

 8.2 Once manufacture has begun, you are liable for the full order value. 

 8.3 We may terminate the contract if you: 

• Fail to pay when due. 

• Fail to provide access, consents, or instructions.

• Act abusively towards our staff. 

• Change the scope of works beyond what is deemed reasonable.

 8.4 Upon termination, you must pay for all goods and services supplied or in manufacture. 

9. Warranty and defects 

 9.1 Warranty is provided on a ‘as per reasonable basis’

 9.2 Warranty excludes issues arising from misuse, accidents, or normal wear and tear.

 9.3 These warranties exclude expected seasonal movement, resin exudation, knot movement, neglect, or extreme environmental exposure. 

 9.4 Ironmongery and seals are warranted as per the manufacturer. 

 9.5 Double-glazed units are warranted as per the manufacturer. 

 9.6 Defects must be reported in writing within 14 days of discovery. 

 9. 7 The Company’s liability under warranty is limited to repair or replacement; no consequential loss or redecoration costs are covered. 

 9.8 Warranty does not apply where damage results from: neglect, misuse, unauthorised modification, or failure to maintain.  

10. Liability 

 10.1 We are responsible for loss or damage that is a foreseeable result of our failure to comply with these Terms or use reasonable care and skill. 

 10. 2 We are not liable for indirect, consequential, or financial loss, including loss of profit, delay, or inconvenience. 

 10.3 We are not responsible for pre-existing structural defects or for errors in drawings, information, or measurements provided by you. 

 10.4 Nothing in these Terms excludes liability for death, personal injury, or fraud. 

11. Force majeure 

 11.1 We are not liable for delay or failure due to circumstances beyond our reasonable control (including fire, flood, strike, epidemic, transport issues, or government action). 

 11.2 In such cases, completion times will be extended accordingly, and either party may cancel the contract if the delay exceeds three months. 

12. Intellectual property 

 12.1 All designs, drawings, and specifications remain our property and may not be used, reproduced, or shared without written consent. 

13. Data and marketing 

 13.1 We may photograph completed works for quality and marketing purposes (including use on our website and social media) unless you object before or at the time of installation.  

14. General Terms 

 14.1 We may transfer our rights or obligations under this contract to another organisation. 

 14.2 You may not transfer your rights or obligations without our written consent. 

 14.3 If any clause is found unlawful, the remaining clauses remain in effect. 

 14.4 Delay in enforcing any right does not waive it.